Welcome to Newcastle Drum Centre

Terms and Conditions

Newcastle Drum Centre is a trading name of Newcastle Drum Centre Limited and we set out below the following terms and conditions under which we trade. We confirm that they comply with UK legislation and are designed to ensure that you the customer can shop with confidence with us. Please print and keep a copy for your reference.

These terms and conditions apply only to website sales; different policies can apply in-shop.

1: Pricing and Payment Methods

2: Availability of Stock

3: Returns - Unwanted Goods

4: Returns - Faulty Goods

5: Delivery – General Information

6: Delivery - Checking and Signing for your Delivery

7: Images

8: Mail-Outs.

9: General Terms and Conditions

10: Privacy Statement

11: Company Details

1: Pricing and Payment Methods

1.1 General: All prices are in £ sterling (GBP), inclusive of VAT at 15% and exclusive of delivery. Payment is accepted by cash and through any of the methods outlined below. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

1.2 Online Card Payments: We accept VISA, MASTERCARD, MAESTRO, SOLO and DELTA. We do not accept American Express. Wherever possible we will offer our customers the opportunity to have their order processed using MASTERCARD SECURECODE or VERIFIED BY VISA, which are 3D Card Verification systems and may require you to set up a password. This simple process helps protect against internet card fraud and offers us increased security when dispatching orders to addresses other than those registered to the card. However, Newcastle Drum Centre reserves the right not to dispatch orders to alternate addresses, regardless of whether the order has been processed using 3D Card Verification. When ordering online, your card will only be charged at the point that your goods are dispatched.

1.3 Mail Order (Pay with your card over the phone): We accept the cards as outlined above. We can process your details securely over the phone and your card details will be destroyed in accordance with security procedures as prescribed by our card payment providers. We take security very seriously and would reassure you that your details are handled sensitively and securely. For security reasons, you should not send any of your card details in an email to us.

1.4 Cheques: Cheques should be made payable to Newcastle Drum Centre Ltd. We will not dispatch goods until a cheque has cleared.

1.5 Bank Transfer: We also have the facility to accept payment by direct Bank Transfer. We must be notified by telephone or email of any order that is to be paid via BACS prior to payment so that we can agree your order, assign your payment an order number and check for the money arriving in our bank account. All charges must be paid by the customer when paying via bank transfer. Our details are below:

Bank: Barclays Bank, 120 Grainger Street, Newcastle upon Tyne, Tyne and Wear, NE1 5AB
Account Name: Newcastle Drum Centre Ltd
Sort Code: 20-59-42
Account No.: 80366137
IBAN: GB27BARC20594280366137
BIC CODE: BARCGB22

1.6 Accounts: For some of our customers, notably educational establishments, we can arrange to take payment on account, with strict 30 day payment terms. We welcome official purchase orders via email, by post (address at the bottom of this document) or via Fax (0191 221 0301). For more information, please get in touch with a member of staff on 0191 221 0301.

1.7 Low Cost Finance: For purchases in excess of £250, you are also able to pay for goods via finance. For purchases between £250 and £999, you will be able to apply for 6 months interest free credit, and for purchases in excess of £1000, you can apply for 9 month’s interest free credit. Within that 6 or 9 months period, you can pay off the balance in instalments of your choosing. After the 6 or 9 month period, you will automatically transfer onto a 36 month direct debit schedule at 29.8% APR. Typical examples below: • Example A: You take out £500 credit and pay off the balance within the 6 months interest free period. Total payable £500. • Example B: You take out £500 credit and choose not to pay off the balance within the 6 months interest free period and pay 36 monthly payments of £22.56. Total amount payable £812.16 at an APR of 29.8%. Applicants for our low cost finance must be:

18 years or over at the date of application.
No Maximum age limit.
Permanent UK Resident – min 3 years.
In regular, permanent employment working a minimum of 16 hours per week. (Including students)
Retired from regular employment. Minimum age 50.
Not working through disability.
Self-Employed.
Armed Forces.

We offer this in conjunction with Barclays Partner Finance and you can obtain full details by contacting us either via email or by calling 0191 221 0301. To prevent fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies, who will supply us with information, including information from the Electoral Register, for the purpose of verifying your identity. The agencies will record details of the search whether or not an application for credit proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By asking us to seek to arrange credit on your behalf you should note that you will also by default have given your consent for your personal information to be used in accordance with this Privacy Notice and as permitted by the UK’s Data Protection Act.

1.8 Assisted Purchasing: Many local authorities have an assisted purchase scheme. These schemes usually allow you to purchase musical instruments through a local School or similar local institution. As a result you’ll avoid paying VAT, which is usually charged at 15%. You should check the specific details with your local music service as the details can vary between different authorities. For more information, please get in touch and we can put you in touch with your local music service.

1.9 Take it Away Scheme: The Arts Council’s ‘Take it Away’ scheme gives you the opportunity to borrow up to £2000 against the price of a musical instrument, which you can then pay back in nine monthly instalments, completely interest free. For more information, click here.

2: Availability of Stock

2.1 If we’re out of stock: Whilst we do carry a great deal of stock we do on occasions have to order goods in from the supplier. When this is the case, we will endeavour to deliver your order within the delivery estimate stated at the point of ordering. We will always contact you to confirm your order to let you know when to expect delivery. If delivery likely to take longer than initially stated, we will contact you directly as soon as possible. If we have to special order an item in just for you we will normally ask for a 20% deposit. We will always provide you with an accurate lead time if an item is out of stock or has to be special ordered. If for any reason we are unable to fulfil all or part of your order, we will contact you and offer you reasonable alternatives.

2.2 Stock Issues When Ordering Specialist or Bespoke Instruments: With certain specialist instruments it is sometimes the case that instruments are made bespoke and can take several weeks to complete this process. We’ve been supplying specialist percussion to the UK for over 15 years and we know that the key to an efficient process is clarity. We work very closely with manufacturers and a wide network of both national and worldwide distributors to make sure that you have all the information that you need at the point of ordering to make a clear and informed order. We’re always available via email or to speak to over the phone if you have any questions at all.

3: Returns - Unwanted Goods

3.1 General Returns Policy: We always want you to be happy with your purchases with us at Newcastle Drum Centre. If you’re ever unsure before you buy, you should ask us for advice. We’re always on the end of the phone. If however you want to return your unwanted products for a refund, we will honour our 7 Day Guarantee. If you want to return your products, you must notify us within 7 days of the receipt of your goods. You can do this by any of the methods outlined below. After notifying us of your intention to return your unwanted goods, you will then be responsible for returning the unwanted goods within the following 7 days. The following points (3.2 to 3.6) comprise a number of further points, which you should be aware of so that we can issue a swift refund:

3.2 Carriage Charges: We can’t refund carriage costs and you will be responsible for returning the goods in ‘new’ condition. If you want us to collect any goods from you in such situation, you will be responsible for the costs.

3.3 Packaging: If you have opened a box to examine a product, you must return the goods in the original packaging.

3.4 CDs and DVDs: Any DVDs must be returned in their sealed boxes.

3.5 Contacting us for a refund: You should let us know immediately if you intend to ask for a refund. It will help us to deal with your situation quickly and efficiently. You can: Notify us by phone on 0191 2210301 - please have your delivery details to hand; E-mail us at team@newcastledrum.co.uk Write to us at Newcastle Drum Centre, 10 – 12 Akenside Hill, Quayside, Newcastle upon Tyne. NE1 3XP

3.6 Exemptions – When we cannot cancel your purchase: We cannot cancel your purchase when: • You return your product without proof of purchase. • The goods were a special order to your specification, or an item not usually stocked by Newcastle Drum Centre. • The goods concerned include microphones, any in ear earphones, in ear monitors, any items which touch your mouth, your nose, or inner ear cannot be returned once opened due to health laws – unless they are faulty, in which case, see below.

4: Returns - Faulty Goods

4.1 General Policy: Faulty or Damaged Goods: Any faulty goods should be reported as soon as possible. In any case whereby we have supplied a damaged product to you as new, we will of course make arrangements to collect from you and replace the damaged item. Where a replacement is no longer available you will have the option of a similar product or if nothing remotely similar is available of equal value, a refund. Further to this, most goods carry a minimum of 12 months manufacturer’s warranty against damages or faults. Whatever your scenario, you should get in touch with us as soon as possible. See points 4.2 to 4.8 below for details of how to notify us, how to return your goods to us and other things you should be aware of.

4.2 To qualify for a Refund or Exchange, Condition: The product must be in otherwise 'as new' condition. It must be complete with any accessories and free gifts offered with it and if possible, the original box and packaging.

4.3 To Qualify for a Refund or Exchange, Proof of Purchase: Your returned goods should always be accompanied by proof of purchase. This is usually your receipt. If you are returning a faulty or damaged product under manufacturer’s warranty, they will demand to see your receipt before they issue a replacement or repair. We recommend that you should keep your receipts in a safe place just in case.

4.4 Ask before you buy: You are always welcome to ask us about the specific situation regarding any particular product before you purchase. Some manufacturer’s offer longer warranty periods than others and this might just help you decide which product to decide upon.

4.5 Stop using it immediately: We would always recommend that in the first instance of your goods showing any sort of fault, you stop using the faulty item and get in touch with us as soon as possible. If something breaks on you unexpectedly during use, it may not be safe to continue to use it and it may cause unnecessary extra damage which could invalidate your warranty.

4.6 What you should do: You should email us or call us on 0191 2210301 as soon as possible.

4.7 Goods Damaged in Transit: In the event that your goods were damaged in transit, it is vital that you notify us with 7 days. Please refer to article 6.3 in the section below marked ‘Delivery – Checking and signing for your Delivery’ for full details.

4.8 Important Exemptions: Please note that this guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (e.g. drum-sticks, heads etc) unless there is clear evidence of manufacturing fault. THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

5: Delivery – General Information

5.1 General Delivery Information: There are a number of ways we can deliver goods to you. We’ve been delivering drums and percussion around the UK for the past 15 years and we’re pretty good at it now. If you’ve got any questions to ask us about delivery, you’re always advised to give us a call on 0191 221 0301 and we can tailor your delivery to suit your needs. Please see below for important information regarding our standard delivery procedures.

5.2 Online Delivery Charges: Delivery within Mainland UK: For our online customers, your delivery charge will be worked out automatically at the point of checkout. Deliveries to addresses in Mainland UK are chargeable at a set rate, based upon the gross weight of the goods.

5.3 Online Delivery Charges: Premium Zones: For our online customers, your delivery charge will be worked out automatically at the point of checkout. This delivery charge will only apply for delivery to Mainland UK excluding the following Scottish Highland post codes: AB37-38, 41-45 & 5I-56; FK19-21; IV1-24, 25, 26-28, 30-37, 40, 54 & 63; KW1-3, 5-14; PA21-40 and PH15-26, 30-41, 49 & 50. If your delivery address falls outside the UK mainland as indicated above then a member of staff will contact you within 24 hours of you placing your order to advice you about delivery. In most instances there are a number of different delivery options and your card will not be charged until we have agreed on a viable delivery charge. If you have the means by which to arrange your own collection from our store at a reduced price, we will also be happy to oblige. Please contact us directly on 0191 221 0301 in this case.

5.4 Arranging for Delivery: We will attempt to contact you directly prior to releasing goods for delivery. We do this particularly with bulkier deliveries as it helps make sure that your delivery is swift and on time. We will at the very least send out an email (or SMS text if you prefer) to advise you that your goods will be out for delivery.

5.5 Why We Charge What We Charge: We only charge you the cost of delivery at the price we pay for it. We’re always trying to keep the cost as low as possible to you, which is why we use different couriers for different types of packages and destinations. We don’t make any money from this service and welcome your feedback on keeping it efficient and cost effective.

5.6 Delivery Times: All deliveries will arrive between 9am and 6pm Mon-Fri and must be signed for. You can request a premium delivery (early morning deliveries and Saturday deliveries) for which there is an extra charge. Please contact us directly to arrange this. Some addresses outside of Mainland UK (as outlined above) have a limited range of extra premium services, although we can often specially arrange a delivery for you if necessary, just get in touch.

5.7 Delivering to an Address Other Than Your Own: We can only delivery to an alternate address when a transaction has been processed using 3D Authentification (i.e. Verified by VISA, MasterCard Secure Code etc…). We reserve the right to reject orders if the address you provide us with does not match the cardholder’s address. By making checks like this and taking precautions, we’re helping to fight against card fraud, which is in everyone’s best interest.

6: Delivery - Checking and Signing for your Delivery

6.1 Signing for your Delivery: For your own protection it is vital that you check out the goods within the boxes before the courier driver leaves – do not under any circumstances simply sign the sheet they present to you without checking the goods first. This is important. If you sign for goods as received in good condition and you later find that clear and obvious damage has occurred in the course of delivery, you may not be liable to claim against the couriers. We ask that you check every delivery thoroughly before signing for it. If damage has occurred through delivery, reimbursement may be subject to the Courier’s discretion.

6.2 If you would like the courier to leave your goods with a neighbour:

Please make this clear at the point of ordering. For online purchases, you will be given the option of entering any special delivery requirements like this as you go through the checkout process. The courier is not obliged to accept any other signature than your own as proof of receipt of your goods, although if you ask, most will oblige if they deem it reasonable. We recommend that if your delivery situation is likely to cause confusion, or is potentially inconvenient, you should get in touch and we will do our best assist you. We know that taking delivery of a drum kit can be problematic, so get in touch if you’re at all concerned.

6.3 If you receive goods that have been damaged in transit:

You must tell us within 7 days if you have taken delivery of any goods, which have been damaged as a clear result of the delivery process. In order for us to act on this scenario, we need to inform the courier’s of the situation within this time frame. If you do not tell us within 7 days Newcastle Drum Centre can not and will not accept any responsibility. In the very first instance you should call us on 0191 221 0301, or email us at team@newcastledrum.co.uk and we can take steps to arrange a replacement as soon as possible.

7: Images

7.1 Accuracy: We do try our best not to mislead you in any way with inaccurate pictures. We’re obliged by law (The Consumer Protection from Unfair Trading Practices Regulations 2008) not to use any pictures which deceive or are likely to deceive an average customer and if it does happen it’s certainly not our intention. If you notice anything that is inaccurate in this way, please do notify us and we will change or update images as soon as we can. At any rate, all our products have a detailed product description, which outlines specifications. If anything is unclear about these, please do get in touch with us and ask.

7.2 Copyright: The copyright of all images on this site belongs to the relevant manufacturer and has been used with their kind permission. Any images not clearly attributed to a particular manufacturer or any other copyright holder, belong to Newcastle Drum Centre Ltd and must not be reproduced without our expressed permission. If we have mistakenly used any images without permission, it has not been our intention and we will remove any such images immediately as soon as we are aware.

8: Mail-Outs.

8.1 Our Customer Database: Please note that all address information is automatically added to our database for our records. Alongside helping us to track your purchases so we can offer suitable advice for your future purchases, we occasionally hold events like Clinics, Sales and Promotions, for which we will usually send out a mail shot (email containing targeted information).

8.2 Frequency: Our mail shots are relatively infrequent and we only ever send them out when we’ve actually got something to shout about! We send these out with a sincere regard for your own privacy at monthly (or longer) intervals. We may send out an extra one at Christmas.

8.3 If You Would Like to be Removed from our Database: If you would like us to remove your details or if you’d like us to edit your details in our database, please email us, call us or write to us expressing this. You can simply send an email stating “please remove me from your database” and we will delete your records. You can do this easily by clicking here.

9: General Terms and Conditions

9.1 General: All of our sales are governed by English law and you must agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English and that we do not file copies of customer contracts.

9.2 Links to Other Web Sites: Any other web-sites to which you link from our site are governed by their own terms and conditions. We accept no responsibility or liability for the content of web-sites that are not under our control.

9.3 Trading Name: Newcastle Drum Centre is the trading name of Newcastle Drum Centre Ltd., 10-12 Akenside Hill, Quayside, Newcastle upon Tyne. NE1 3XP

10: Privacy Statement

10.1 General Privacy Policy: Newcastle Drum Centre has adopted the following privacy policy as part of our commitment to protect any personal information which you may provide to us through our website or by any other means. Any change to this Privacy Policy will be posted on our website and will become effective 5 days after posting. Please note that this does not apply to other websites linked through this website. Personal Information, which you choose to provide to other websites, will be subject to the privacy policies of those websites.

10.2 Usage of Personal Information: We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes: to assess, operate and improve this website and the services provided through it; to keep you informed about us and our services and about this website; If we are required to disclose such Personal Information by any applicable law, regulation or legal process. 10.3 Sharing Your Information: We will not sell, trade or rent your Personal Information to others unless you have given your permission. With your permission, we will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, we are not responsible for any breach of security or any act or omission of third parties who receive the Personal Information.

10.4 Anonymous Information: In addition to the use of your Personal Information as described above, we may also gather anonymous information, which may be used by us or shared with third parties. This is information which does not identify you, but which may be helpful for marketing purposes or for improving this website or the services provided through it.