1.1 General: All prices are in £ sterling (GBP), inclusive of VAT at 20% and exclusive of delivery. Payment is accepted by cash and through any of the methods outlined below. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
1.2 Online Card Payments: We accept VISA, MASTERCARD, MAESTRO, SOLO and DELTA. We do not accept American Express. Wherever possible we will offer our customers the opportunity to have their order processed using MASTERCARD SECURECODE or VERIFIED BY VISA, which are 3D Card Verification systems and may require you to set up a password. This simple process helps protect against internet card fraud and offers us increased security when dispatching orders to addresses other than those registered to the card. It is worth noting that Newcastle Drum Centre reserves the right to deny dispatch of orders to alternate addresses, regardless of whether the order has been processed using 3D Card Verification or not.
When ordering online, your card will only be charged at the point that your goods are dispatched.
1.3 Mail Order (Pay with your card over the phone): We accept the cards as outlined above. We can process your details securely over the phone and your card details will be destroyed in accordance with security procedures as prescribed by our card payment providers. We take security very seriously and would reassure you that your details are handled sensitively and securely. For security reasons, you should not send any of your card details in an email to us.
1.4 Cheques: Cheques should be made payable to Newcastle Drum Centre Ltd. We will not dispatch goods until a cheque has cleared.
1.5 Bank Transfer: We also have the facility to accept payment by direct Bank Transfer. We must be notified by telephone or email of any order that is to be paid via BACS prior to payment so that we can agree your order, assign your payment an order number and check for the money arriving in our bank account. All charges must be paid by the customer when paying via bank transfer. Please contact the store for BACS details.
1.6 Accounts: For some of our customers, notably educational establishments, we can arrange to take payment on account, with strict 30 day payment terms. We welcome official purchase orders via email, by post or via fax (see contact details at the bottom of the page).
1.7 Low Cost Finance: For purchases in excess of £250, you are also able to pay for goods via finance. For purchases between £250 and £999.99 you will be able to apply for 6 months interest free credit, and for purchases in excess of £1000, you can apply for 9 months interest free credit. During the interest free period, you can pay off the balance in instalments of your choosing. After the interest free period is over, you will automatically transfer onto a 36 month direct debit schedule at 29.8% APR.
Typical examples below:
Applicants for our low cost finance must be:
Applicants must also meet one of the following criteria:
We offer this in conjunction with a leading consumer finance provider and you can obtain full details by contacting via the details at the end of this page. To prevent fraud, or to assist in verifying your identity we may make searches about you at credit reference agencies who will supply us with information, including data from the Electoral Register. The agencies will record details of the search whether or not an application for credit proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. By asking us to seek to arrange credit on your behalf you should note that you will also by default have given your consent for your personal information to be used in accordance with these terms and conditions and as permitted by the UK’s Data Protection Act.
1.8 Assisted Purchasing: Many local authorities have an assisted purchase scheme. These schemes usually allow you to purchase musical instruments through a local school or similar local institution. As a result you’ll avoid paying VAT, which is currently charged at 20%. You should check the specific details with your local music service as the details can vary between different authorities. For more information, please get in touch and we can put you in touch with your local music service.
1.9 Take it Away Scheme: The Arts Council’s ‘Take it Away’ scheme gives you the opportunity to borrow up to £2000 against the price of a musical instrument, which you can then pay back in nine monthly instalments, completely interest free. For more information contact us via the details below.
2.1 If we’re out of stock: Whilst we carry a great deal of stock we may, on occasion, have to order goods from the supplier to fulfil orders. When this is the case, we will endeavour to deliver your order within the delivery estimate stated at the point of ordering. We will always contact you to confirm your order to let you know when to expect delivery.
If delivery is likely to take longer than initially stated, we will contact you directly as soon as we become aware of any delays. If you require items to be ordered that are not part of our normal stock we will need to take a 20% deposit when placing the order. We will always provide you with an accurate lead time if an item is out of stock or there is any delay in supply. In the unlikely event that we are unable to fulfil all or part of your order, we will contact you to discuss reasonable alternatives.
2.2 Stock Issues When Ordering Specialist or Bespoke Instruments: As with many specialist instruments drums and percussion are sometimes made to order and it can take several weeks to complete this process. We’ve been supplying specialist percussion to the UK for over 15 years and we know that the key to an efficient process is clarity. We work very closely with manufacturers and a wide network of both national and worldwide distributors to make sure that you have all the information that you need at the point of ordering to make a clear and informed order. If you require any further advice please use the contact details at the bottom of this sheet.
3.1 General Returns Policy: We always want you to be happy with your purchases with us at Newcastle Drum Centre. If you’re ever unsure before you buy, you should ask us for advice using any of the contact details at the bottom of the page. If however you want to return your unwanted products for a refund, we offer a 7 Day Guarantee. If you want to return your products, you must notify us within 7 days of the receipt of your goods. You can do this by any of the methods outlined below. After notifying us of your intention to return your unwanted goods, you will then be responsible for returning items within the following 7 days. The following points (3.2 to 3.6) comprise a number of further points, which you should be aware of so that we can process your return efficiently:
3.2 Carriage Charges and Card Charges: We can’t refund carriage costs and you will be responsible for returning the goods in ‘new’ condition. If you want us to collect any goods, you will be responsible for the costs. Newcastle Drum Centre will recover any costs in processing customers debit or credit cards to both make the original customer sale and then refund the customer. In this instance there will be a small charge made to us by our merchant services provider, this small charge will be passed onto you, the customer, when we make a refund but this will always be with minimal cost to the customer.
3.3 Packaging: If you have opened a box to examine a product, you must return the goods in the original packaging.
3.4 CDs and DVDs: Any media must be returned in their sealed boxes. Any unsealed boxes will be ineligible for refund unless faulty.
3.5 Contacting us for a refund: You should let us know immediately if you intend to ask for a refund. It will help us to deal with your situation quickly and efficiently. You can notify us using any of the contact details at the bottom of this page.
3.6 Exemptions – When we cannot cancel your purchase: We cannot cancel your purchase when:
4.1 General Policy: Faulty or Damaged Goods: Any faulty goods should be reported as soon as possible. In the event that an item which was sold to you as new arrives damaged we will make arrangements to collect and replace the damaged item. Where a replacement is no longer available you will have the option of a similar product or if nothing remotely similar is available of equal value, a refund. Further to this, most goods carry a minimum of 12 months manufacturer’s warranty against manufacturing faults. Further information regarding the warranties available from specific manufacturers can be provided upon request using the contact details below. See points 4.2 to 4.8 below for details of how to notify us, how to return your goods to us and other things you should be aware of.
4.2 To qualify for a Refund or Exchange, Condition: The product must be in the same condition as which it was supplied. It must be complete with all accessories and free gifts offered with it and if possible, the original box and packaging.
4.3 To Qualify for a Refund or Exchange, Proof of Purchase: Your returned goods should always be accompanied by proof of purchase. This is usually your receipt. If you are returning a faulty or damaged product under manufacturer’s warranty, they will demand to see your receipt before they issue a replacement or repair. We recommend that you should keep your receipts in a safe place just in case.
4.4 Ask before you buy: You are always welcome to ask us about the specific situation regarding any particular product before you purchase. You should be aware that some manufacturers offer longer warranty periods than others so you may want to take this into consideration when making your decision.
4.5 Stop using it immediately: We would always recommend that in the first instance of your goods showing any fault, you stop using the faulty item and get in touch with us as soon as possible. If something develops a fault during use, it may not be safe to continue to use it and it may cause unnecessary extra damage which could invalidate your warranty.
4.6 What you should do: You should contact us via the details at the bottom of the page as soon as possible.
4.7 Goods Damaged in Transit: In the event that your goods were damaged in transit, it is vital that you notify us with 7 days. Please refer to article 6.3 in the section below marked ‘Delivery – Checking and signing for your Delivery’ for full details.
4.8 Important Exemptions: Please note that neither our 7 day guarantee nor most manufacturers warranties faults caused by accident, neglect, misuse, normal wear and tear, nor consumable items (e.g. drum sticks, heads etc) unless there is clear evidence of manufacturing fault. For further details please contact us directly.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
5.1 General Delivery Information: There are a number of ways we can deliver goods to you. We’ve been providing drums and percussion to customers around the UK for the past 15 years and through this we have gained a wealth of experience. If you have any questions about delivery, you’re always welcome to contact us using any of the contact details at the bottom of this page and, if possible, we can tailor your delivery to suit your needs.
5.2 Online Delivery Charges: Delivery within Mainland UK: For our online customers, your delivery charge will be worked out automatically at the point of checkout. Deliveries to addresses in Mainland UK are chargeable at a set rate, based upon the gross weight of the goods.
5.3 Online Delivery Charges: Premium Zones: For our online customers, your delivery charge will be worked out automatically at the point of checkout. This delivery charge will only apply for delivery to Mainland UK excluding the following Scottish Highland post codes:
AB37-38, 41-45 & 5I-56; FK19-21; IV1-28, 30-37, 40, 54 & 63; KW1-3, 5-14; PA21-40 and PH15-26, 30-41, 49 & 50.
If your delivery address falls outside of Mainland UK (as indicated above) then a member of staff will contact you within 1 working day of the order being placed to advise you about delivery. In most instances there are a number of different delivery options and your card will not be charged until we have agreed on a viable delivery method. If you have the means by which to arrange your own collection from our store at a reduced price, we will also be happy to oblige this. Contact us using the details at the bottom of this page.
5.4 Arranging for Delivery: We will attempt to contact you directly prior to releasing goods for delivery. We do this particularly with bulkier deliveries as it helps make sure that your delivery is swift and on time. We will at the very least send out an email (or SMS text if requested) to advise you that your goods are on their way.
5.5 How We Structure Our Charges: We only charge you the cost of delivery at the price we pay. We’re always trying to keep the cost to you as low as possible, which is why we use different couriers for different types of packages and destinations. We don’t make any money from this service and welcome your feedback on keeping it efficient and cost effective.
5.6 Delivery Times: All deliveries will arrive between 9am and 6pm Mon-Fri and most will require a signature. You can request a premium delivery (early morning deliveries and Saturday deliveries) or upgrade Royal Mail deliveries to a next working day courier service for which there is an extra charge. Some addresses outside of Mainland UK (as outlined above) have a limited range of extra premium services. We will always attempt to provide a delivery options that is suitable to the customer, for further details contact us using the details at the bottom of this page.
5.7 Delivering to an Address Other Than The Cardholder’s Address: We can only delivery to an alternate address when a transaction has been processed using 3D Authentification (i.e. Verified by VISA, MasterCard Secure Code etc.). We reserve the right to reject orders if the address you provide us with does not match the cardholder’s address. By making checks like this and taking precautions we’re helping to fight against card fraud which is in everyone’s best interest.
6.1 Signing for your Delivery: For your own protection it is vital that you inspect the goods within the boxes before signing for delivery – do not under any circumstances simply sign the sheet they present to you without checking the goods first. This is important. If you sign for goods as received in good condition and you later find that clear and obvious damage has occurred in the course of delivery, we may not be able to claim against the couriers on your behalf. We ask that you check every delivery thoroughly before signing for it. If damage has occurred through delivery, reimbursement may be subject to the courier’s terms and conditions.
6.2 Special Instructions: If you have any special requirements for delivery (e.g. you would like a the package left with a neighbour or your address is difficult to find) please make this clear at the point of ordering. For online purchases, you will be given the option of entering any special delivery requirements like this as you go through the checkout process. The courier is not obliged to accept any signature other than your own as proof of receipt of your goods, although in our experience, most will oblige if they deem the request reasonable. We recommend that if your delivery situation is likely to cause confusion or is potentially inconvenient, you should get in touch and we will do our best to assist you. We know that taking delivery of a drum kit can be problematic so get in touch if you’re at all concerned.
6.3 If you receive goods that have been damaged in transit: You must tell us within 7 days of receipt if you have taken delivery of any goods which have been damaged as a clear result of the delivery process. To be able to rectify the situation, we are required to inform the couriers of any problems within this time frame. If you do not tell us within 7 days Newcastle Drum Centre can not and will not accept any responsibility. If I any doubt, contact us using the details at the bottom of this page.
7.1 Accuracy: We try our best not to mislead you in any way with inaccurate pictures. It is required by law (The Consumer Protection from Unfair Trading Practices Regulations 2008) that we do not to use any pictures which intentionally deceive or are likely to deceive an average customer. If you notice anything that is inaccurate in this way please contact us using the details at the bottom of this page and we will rectify the situation as soon as possible. In addition to the images every effort has been made to provide each product page with a clear and detailed product description which outlines specifications. If anything is unclear about these, contact us using the details at the bottom of this page.
7.2 Copyright: The copyright of all images on this site belongs to the relevant manufacturer and have been used with their kind permission. Any images not clearly attributed to a particular manufacturer or any other copyright holder, belong to Newcastle Drum Centre Ltd and must not be reproduced without our expressed permission. If we have mistakenly used any images without permission and you are the copyright holder contact us using the details at the bottom of this page and we will remove them immediately.
8.1 Our Customer Database: Please note that all address information is automatically added to our database for our records. Alongside helping us to track your purchases so we can offer suitable advice for your future purchases, we occasionally hold events such Clinics, Sales and Promotions which we would like to keep you informed about. If you would like to opt out of this contact us using the details at the bottom of this page.
8.2 Frequency: Our mail shots are only ever sent we have relevant information that will be of interest to our customers and in our experience we usually send approximately 12 per year.
8.3 Updating our Database: If your details change and you would like to ensure you still receive updates and offers from Newcastle Drum Centre please contact us using the details at the bottom of this page.
9.1 General: All of our sales are governed by English law and you must agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted. These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English and that we do not file copies of customer contracts.
9.2 Links to Other Web Sites: Resposibility cannot be taken for any content of sites linked to from this website. We provide these links for your convenience only and accept no responsibility or liability for the content of web-sites that are not under our control.
9.3 Trading Name: Newcastle Drum Centre is the trading name of Newcastle Drum Centre Ltd., 10-12 Akenside Hill, Quayside, Newcastle upon Tyne. NE1 3XP
10.1 General Privacy Policy: Newcastle Drum Centre has adopted the following privacy policy as part of our commitment to protect any personal information which you may provide to us through our website or by any other means. Any change to this Privacy Policy will be posted on our website and will become effective 5 days after posting. Please note that this does not apply to other websites linked through this website. Personal information, which you choose to provide to other websites, will be subject to the privacy policies of those websites.
10.2 Usage of Personal Information: We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
10.3 Sharing Your Information: We will not sell, trade or rent your personal information to others unless you have given prior permission. With your permission, we will only share your personal information with carefully chosen, reputable and trustworthy third parties. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties have access to the personal information. If permission to provide access to your data by third parties has been granted, we will not take responsibility for any breach of security or any act or omission of third parties who receive the personal information.
10.4 Anonymous Information: In addition to the use of your personal information as described above, we may also gather anonymous information, which may be used by us or shared with third parties. This is information which does not uniquely identify you such as sales figures, customer interest and other statistical information but which may be used for marketing purposes or for improving this website and the services provided through it.
Newcastle Drum Centre Limited
Company Reg. No: 4121320
VAT no. 633551059
Place of Registration and Registered Office Address:
10 - 12 Akenside Hill
Newcastle upon Tyne
NE1 3XP
Tel / Fax: 44 (0) 191 221 0301
Newcastle Drum Centre is a proud member of the Music Industries Association.
Our store is open:
Mon - Fri 9.30am - 6pm
Saturday 9.30am - 5.30pm
Meet the Staff
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Mike Portnoy
Favourite Sesame St. Celebrity Cameo
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Akira Jimbo - Wasabi DVD
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