We're always happy to hear from a satisfied customer, below are a few of the better ones that we would like to share with you.
Hi John. I received my kit today and I am over the moon with just a quick tune up and it sounds great, I would genuinely like to thank you for your excellent professional advice and first class service. Will be definitely using you again. Big thanks guys
David Abdulla: Drummer, The Sound Injectors Band
The team are knowledgeable, reliable and always willing to help. It’s an excellent shop with an array of equipment at great prices.
Chris Durant, Head of Technical Operations at Sage Gateshead
Always available to answer any questions, offer great advice and a professional service. Newcastle Drum Centre really know their stuff, I would happily recommend them to everyone.
David McGrain, Centre Manager, Academy of Music and Sound (Birmingham)
As suppliers of instrument-specific tuition, it is extremely important for us to maintain the high standard of our musical equipment. With its excellent customer service, competitive pricing, and impressively swift delivery, the Newcastle Drum Centre is the place we choose for all of our drum needs.
Academy of Music and Sound (Swindon)
Fantastic service on the cymbal i bought from you, and when the earplugs i got from you were missing, a replacement pair turned up the next morning.
James Kirkby (Cumbria)
I would just like to say thank you for the excellent service and very fast delivery of my latest order. 1.5 days from ordering to delivery is very impressive and much appreciated.
Jeremy Ireland (Cheshire)
Great service guys, it turned up today, was a pleasure buying from you, keep up the excellent customer service, i'll be back!
Guy Bellingham (Bath)
Hi to everyone at Newcastle Drum Centre,
Thanks for the brilliant, friendly and efficient service (delivery as promised despite the snow). My six-year-old son Owen spent all his savings on and is loving the Mapex Tornado (fusion) kit. He was totally amazed to have won the Sabian splash cymbal in the raffle; it sounds fantastic!
Cheerio for now,
Nia Davidson (Scarborough)
The new mapex kit i had from you last week is crackin, it was a pleasure doing business with you again. if i need anything extra for my kit i will be calling on you again.
Please thank Guy and all the team for the support during my purchase which couldn't have gone smoother.
That was great information and just what I needed. I can't tell you how impressed I am with the professionalism of the people at NDC. It's refreshing to find a company willing to help out without the promise of a sale at the end. So, many thanks for the help and best wishes for the future.
Just wanted to send you some good feedback on your customer service, I recently bought the £121 Roc n Soc drum throne. I spoke to 2 of your staff over the phone and they were both really helpful and friendly and gave great advice on what to buy. They also packaged the stool in a nice small box with a handle as they knew I had to carry it home from work! And I'm really happy with the stool itself.
Thanks to all the team - good work!
This is to the management and to all the staff,
You guys at Newcastle Drum centre have excelled and left me with an awesome gratitude toward your customer service.
When I came in just after Christmas I was shown around all the kits, had a brief demo of what the one I was interested in, had a demonstration of all the cymbals I was interested in, even worked out a good deal for me at the end of the day. (Forgive me for remembering the name of the dude who went out of his way...you know who you are)
I was advised that the Ddrum hardware isn’t renowned for it quality but I took it anyway (thank you for the honesty) and when, after the 1st play, the boom stand arm snapped, you guys changed it for me straight away without having to send it off and wait for the warranty to deal with it.
When the bass drum was too big for the case I bought, you guys ordered me a case that would fit and posted it to me (which I received this morning), and it fits a treat. I will be back up in a few days to pick up a china cymbal or two.
Just wanna say,thanx for a great service,got my new Tama Hyperdrive kit bang on the time promised,everything was perfect,and what a kit,Thanx again,i will be back for more kit soon…
Hello, I ordered a Tama Rhythmwatch from you on Friday and it arrived today very well wrapped and I'm really happy with the service you gave. I will buy my future drum needs from you and thoroughly recommend you to other drummers. Keep up the good work.
Just wanted to say a massive thank you to Ben for his help with my recent order, when I urgently needed to get hold of a djembe for a last minute gig.
Ben not only returned my calls exactly when he said he would (increasingly rare these days), but he managed to get a Remo djembe from the distributors in Belgium, to your shop, and then to me in London, in 4 working days, despite having the easter holidays to contend with. The icing on the cake was that the djembe was also significantly cheaper from you than anywhere else.
Ben's efforts meant that I was able to spend a few hours with the djembe before the gig, which was quite crucial, as I'd never played one before!! The gig went really well (we got some more work out of it), and everyone loved the Remo.
I can't thank and recommend you highly enough. Absolutely brilliant!
Dear staff at the Newcastle Drum Centre
Thank you for an absolutely fantastic service.
I placed an order for some granite temple blocks and Ben very kindly phoned last week to let me know that they weren't in stock and were being sent from elsewhere.
They arrived on Friday afternoon and are ready to be taken to the Maidstone Youth Music Society rehearsal this coming Friday. The kids I tutor there will be pleased!
If I need anything else and I get the go ahead from the finance department, I will certainly order again through you.
Many thanks for your help.
Mrs Justyne Nelson
Hello Ben, I want to thank you for the excellent service you and your colleague Guy gave to me last week. The ‘throne’ arrived intact and on time – and the birthday card was a lovely touch. My son visits friends in your area and might call in on one of his trips. Thank you again.
Just wanted to say a big thank you!! My Djembe arrived on my Birthday, as promised by you, (thanks for the Birthday wishes) it is so beautiful and I am so pleased! Sounds amazing (despite my playing) you were so helpful, friendly and professional. I will certainly use the site again. Thank you for making a difficult job easy.